At Jacksons, we tailor our lettings service to suit your individual needs. There’s no “one size fits all” approach here. You can opt in or out of any part of our service, confident that what you receive is designed specifically around your expectations and investment goals. Personalised service sits at the heart of everything we do, and we pride ourselves on delivering a lettings experience that works for you.
Why We Built Our Own Lettings Department
Jacksons expanded into lettings over fifteen years ago, but the decision wasn’t made lightly.
At the time, we were selling investment properties to landlords and referring them to various managing agents. The feedback we received was, more often than not, disappointing—and honestly, frustrating. A conversation with Mark Jackson, summed it up perfectly: if we wanted landlords to receive a service that matched the quality of our sales team, the only way was to do it ourselves.
So, we did.
From an Idea to an Established Lettings Business
Fast forward to today, and our lettings department has grown into a fully established business, managing hundreds of properties for landlords who trust us with their investments.
The department is led by a passionate and experienced team, headed by Samantha Sword, who brings over 20 years of proven property management expertise. Sam’s leadership, combined with a team that genuinely cares about property and people, allows us to deliver consistently high standards across every aspect of lettings and management.
Owning our business gives us a unique advantage: we set service standards based on what we would expect ourselves. We feel privileged to work alongside like-minded people in a job we love, and we’re confident in Sam’s ability to continue leading the business forward.
Property isn’t just what we do—it’s our passion. We believe attention to detail, a proactive mindset, and setting trends rather than following them are what truly set Jacksons apart.
Evolving With a Changing Industry
The world of estate agency has changed dramatically in recent years, and adapting hasn’t been optional—it’s been essential.
We’ve embraced new ways of working to keep landlords, tenants, and our team safe, while broadening how we operate as a business. Our focus on digital marketing, social media engagement, and exceptional customer care has delivered outstanding results for both landlords and tenants alike.
That said, we’ve never lost sight of the fundamentals. Instead, we’ve combined traditional agency values with modern innovation, integrating new technology into a proven formula—earning industry recognition and awards along the way.
So, Why Choose Jacksons?
We understand the privilege of being entrusted with your investment, and we take that responsibility seriously. Every stage of the rental process is handled with professionalism, clarity, and attention to detail. Each step has a dedicated team member, so you’ll always know exactly who is managing your property and what’s happening next.
Clear communication, focused expertise, and genuine care make what can often be a stressful process feel far more straightforward.
With over 35 years of experience in estate agency, we’ve seen—and successfully handled—almost every scenario imaginable. That experience allows us to secure the right tenants while minimising stress and protecting your investment.
Let’s Talk
If you’re ready to work with a lettings team who genuinely care about your property, we’d love to hear from you.
Please don’t hesitate to get in touch with Sam or Mark—we’d be delighted to help guide you through the process.
