If you’re still deciding which agent to appoint, we hope the experiences below help you make an informed choice. These reviews—taken directly from our landlords and tenants—are just a few of the reasons Jacksons earned recognition in the Best Estate Agency Guide Awards.
These are just a handful of the 5-star experiences that earned Jacksons its place in the Best Estate Agency Guide Awards, and we remain committed to raising the bar for both landlords and tenants.
Across a wide range of situations and property needs, one thing remains consistent: our team’s commitment to going above and beyond.
Outstanding Service for Landlords “Nothing but perfection” – N. Timon, Landlord
Samantha Sword is frequently praised for her dedication, but N. Timon puts it best:
“Samantha… is nothing but perfection… she goes above and beyond for landlords and tenants… We’ve been searching for years and now can finally stop and let Sam take over.”
“Integrity, support and exceptional knowledge” – J. Mitchell, Landlord
Having bought and let through Jacksons, J. Mitchell says:
“I would 100% come again… What I especially liked was their integrity. Offers were passed to the vendor regardless of value—a rarity nowadays.” Special praise went to Ruth and the lettings team for their detailed guidance and standout communication.
Staff insight:
Ruth brings “incredible knowledge… went absolutely above & beyond… feedback from tenants was brilliant.”
“Helpful, friendly and professional” – S. Jolley, Landlord
“I would recommend the lettings team to everyone; I know my property is safe in their hands.”
Staff insight:
Both Sam and Ruth were recognised as invaluable: “Sam has been great managing the property… She is a star as well as Ruth.”
15 Years of Trust – G. Morgan, Landlord
A long-standing client shared:
“We have used Jacqui and her team for buying and letting for over 15 years… personable, professional, user-friendly.” In recent months, Sam, Ruth and Jacqui have swiftly and effectively placed tenants into multiple properties.
Staff insight:
Special thanks go to Sam for meeting applicants outside normal hours to ensure the best match.
“Very professional & so helpful” – L. Forsdyke, Landlord
A simple, clear endorsement:
“Excellent. Ruth Eastwood is very professional… so helpful… very happy.”
Staff insight:
Ruth is described as “so good at her job… a very nice, professional lady.”
“A breath of fresh air” – T. Scott-Fox, Landlord
After a difficult experience with a previous agent, this landlord noted:
“Jacksons are a breath of fresh air… listening to my concerns and dealing with them professionally.”
Staff insight:
Ruth is praised for being responsive, clear, and courteous—even when chasing answers.
Exceptional Support for Tenants “Phenomenal professionalism” – S. Peterson, Tenant
“A breath of fresh air compared to our previous agent… The level of communication has been phenomenal.”
Staff insight:
Ruth is described as: “The definition of an exemplary member of staff… professional and empathetic… going above and beyond from the very beginning.”
“Outstanding, caring and kind” – Z. Pritchard, Tenant
After 17 years in a previous home, moving was a big transition—but Jacksons made it seamless:
“Outstanding. Always happy to help… so helpful and kind… first-class service from start to finish.”
Staff insight:
The whole team—Jacqui, Sam and Ruth—were involved in providing continuous support:
“They made sure I was alright every step of the way… even aftercare support is outstanding.”
Why These Reviews Matter
Behind every property is a person—and behind every review is a story. Whether it’s helping a landlord find the perfect tenant, guiding a first-time renter, or managing long-term portfolios, our team is committed to delivering a level of service you can trust.
